FAQs

  • Vous pouvez utiliser les petits drapeaux en haut de votre écran afin de passer de l’anglais au français et vice-versa. Alternativement, vous pouvez utiliser l’add-on Google Traduction afin de traduire les pages. Enfin, vous pouvez me contacter en utilisant le formulaire ici afin d’obtenir un renseignement ou de l’aide.

  • Images shot for a service are in .tiff and .png extensions by default. I can also send them to you in many other extensions, such as .jpg if you need compressed images for your website.

  • Images shot for a service are in sRGB by default, as this is the most compatible and universal color space for online use. I can also send them to you in AdobeRGB or ProPhoto RGB.

  • The images will be delivered to you digitally within 7 days after the end of the shooting.

  • If the weather conditions are not great on the shooting day, or if they do not correspond to those you originally desired, two options are available to you :

    • accepting the new weather conditions, let me deal with them and deliver the images as planned,

    • not accepting them. We can then reschedule the shooting once.

  • I own the images, but as part of this service, you will own a commercial license which is valid for both physical and digital uses for a year. At the end of this period, you can renew that license. Learn more here.

    You can also choose to buy the rights of the pictures. If you’d like to do so, please inform me before the shooting takes place.

  • You can pay either with Paypal, which is the quickest checkout option, or with a credit card through Stripe. Both methods use 256 bit encryption. You can also pay for certain services using bank transfers.

Print FAQS

delivery prices & time

Please note that the delivery cost is the same no matter how many prints you order. This means that you will pay the same amount if you order 1 or 4 prints by example.

For large orders or quotes / projects, custom delivery prices can be negociated.

Satisfaction Guaranteed

I place great importance on the quality of my prints. If you encounter any issue, I’m here to help and find a suitable solution.

Worldwide Shipping

Whether you live in a city or a rural area, no matter where you are in the world, I make sure your print is delivered safely and hassle-free.

Secure Packaging

Each print is carefully packaged using reinforced materials and specific protective measures to ensure it arrives at your home in perfect condition.

Order Tracking

As soon as your order is shipped, you will receive a tracking number that allows you to monitor it in real time.

  • The delivery costs 5 € for these countries. Your print will be shipped from either Germany or the UK. Please allow for up to 10 days for delivery, before contacting me here.

  • The delivery costs 10 € for these countries. Your print will be shipped from Germany. Please allow for up to 10 days for delivery, before contacting me here.

  • The delivery costs 25 € for the US. Your print will be shipped from New York. Please allow for up to 10 days for delivery, before contacting me here.

    Unfortunately the delivery price is beyond my will, and set by the company I work with. If you’d like to order one of my prints from these countries but don’t have the means to pay for the delivery, I’d be glad to work with a printer closer to you. Please contact me here !

  • The delivery costs 35 € for Canada. Your print will be shipped from New York. Please allow for up to 10 days for delivery, before contacting me here.

    Unfortunately the delivery price is beyond my will, and set by the company I work with. If you’d like to order one of my prints from these countries but don’t have the means to pay for the delivery, I’d be glad to work with a printer closer to you. Please contact me here !

  • The delivery is 70 € for these countries. Your print will be shipped from Germany or the UK. Please allow for up to 14 days for delivery, before contacting me here.

    Unfortunately the delivery price is beyond my will, and set by the company I work with. If you’d like to order one of my prints from these countries but don’t have the means to pay for the delivery, I’d be glad to work with a printer closer to you. Please contact me here !

Potential local tax duties are under your responsability.

  • My fine art prints are limited to 30 copies each, regardless of the size. Each image comes with a certificate which states information such as the kind of paper used, the edition number, the production date, my signature as well as a unique certificate number.

  • Each print is made to order. Therefore, I unfortunately cannot accept returns or offer refunds in case of a change of mind.

    Please make sure that the shipping address is correct before finalizing your order. I cannot offer a refund or replacement for items lost due to an incorrect address.

  • You can pay either with Paypal, which is the quickest checkout option, or with a credit card through Stripe. Both methods use 256 bit encryption.

  • The packaging is very tough, but in the rare event that your print arrives damaged in any way, I will gladly replace it for you, completely free of charge. Just send me an email containing pictures of the package and of the damaged print, as well as the order number, at gregoirepansu@gmail.com. I will arrange a replacement right away. I’ll also cover the return shipping cost.

  • You can find the General Sales Terms & Conditions on this page.

  • You have found an image which you’d like to get a print of and want it in a different size than the ones I offer ? Please contact me using the form on this page. Please specify the image you like and the custom size you want. I will come back to you with pricing details and options. Please note that there are limitations linked to the aspect ratio of images.

  • I selected the pictures I sell as prints in my Gallery based on how great they would look once printed. If you wish to get a print of an image of mine which isn’t already available, you can contact me using the form on this page. Please specify the image you would like to see printed, and the size.

  • The prints sizes which I propose are common and standard, so you should be able to easily find frames in local stores. If you still wish for your print to be delivered with a custom frame, please contact me using the form on this page. Please specify the image and the size. I will come back to you with the different framing options and pricing.

  • Yes !

    If your company is based in France, you may be eligible for a tax deduction when acquiring one of my fine art prints (details available on the French page).
    If your company is based elsewhere, similar incentives may exist. Feel free to contact me here to discuss your situation.

→ Still haven’t found an answer to your question(s) ? Don’t hesitate to contact me using the form on this page.